Paying
Payments are processed through Stripe. After you pay, you can follow each stage of your transaction, from payment through to release.
The payment methods you see depend on where you are and the supported markets.
For buyers
No Paxtra fee for buyers.
You pay the agreed transaction amount. Paxtra does not add a buyer platform fee. Where supported, you don't need to create an account just to pay.
Total: C$400.00Paxtra fee for buyers: none
Review first
Before you pay: a quick check
- Is this the right seller?
- Does the item or service match what we agreed?
- Is the price right?
- Do the terms (delivery, timing, what's included) match?
- Does the page sit on an official Paxtra domain?
If anything is off, ask the seller to correct the request before you pay. Make sure it's really Paxtra
From paying to confirming
While you wait
The seller delivers your item or does the work. Keep your chat with them. For items, keep photos, receipts and delivery updates. For services, keep any files, drafts or progress updates.
Only confirm when you've received and accepted what you agreed to.
Confirming tells Paxtra the deal is done and starts the release of funds to the seller. After funds are released, Paxtra cannot promise to reverse the transaction. So take a moment to check the item or the work first.
- Did it arrive or get completed?
- Is it what we agreed?
- Am I happy to confirm?
Not happy yet? Talk to the seller. If you can't sort it out, see how disputes work.
Cancelling
Before the seller starts fulfilling the deal, cancelling may be possible, depending on the circumstances. After that, cancellation isn't automatic. Things like work already done, shipping costs, personalised items, digital goods and the seller's terms all matter. Paxtra's policies don't affect your legal consumer rights.
If something goes wrong
- Step 1Talk to the seller
- Step 2Gather your evidence
- Step 3Use a formal dispute as the last resort
Buyer FAQs
Does the buyer need an account?
Where supported, no. You can review and pay without creating an account.
Is there a Paxtra fee for buyers?
No. Paxtra charges buyers no platform fee. You pay the agreed transaction amount.
When should a buyer confirm completion?
Only when you've received and accepted what you agreed to. Confirming starts the release of funds.
What if my item doesn't arrive or the service isn't completed?
Contact the seller first and keep your messages. If it isn't resolved, you can use a formal dispute as the last resort.
What if I'm unhappy with a service?
Talk to the seller and explain what doesn't match what you agreed. Gather evidence, then use a formal dispute if you can't resolve it.
Selling too?
See how sellers turn a chat agreement into a clear payment request.