Support

Disputes

A formal dispute should be the last resort. Most problems are solved by talking.

01
Talk.
Message the other side clearly and calmly. Say what you expected and what happened.
02
Try to resolve it.
Many issues turn out to be a misunderstanding about what was agreed.
03
Gather evidence.
Collect what shows the facts.
04
Formal dispute.
If you still can't agree, raise one.

What helps: The agreement and your messages, photos and video, receipts, tracking and delivery records, service deliverables, and timestamps.
How Paxtra reviews a dispute: Paxtra looks at the facts, the transaction details, the evidence, the transaction terms and Paxtra's policies. Paxtra does not automatically favour either side.
Possible outcomes: Where supported, the outcome may be release to the seller, a refund to the buyer, a partial resolution or another permitted outcome. It depends on the facts. No fixed percentages are promised.
If the buyer doesn't respond: If a buyer doesn't confirm after fulfilment, or a dispute is decided, the result is applied through this process. How release works
Other routes: Paxtra's dispute process is separate from card chargebacks, Stripe processes, bank disputes, your legal rights, and courts or regulators. Using one doesn't stop you using another.

Talk.