Selling items
Describe the item accurately, including condition. Keep photos of the item, proof of postage, tracking and delivery confirmation, and your messages with the buyer.
For sellers
Get paid clearly when the deal starts in a DM.
Create a payment request from what you agreed in chat. Your buyer reviews it before paying, and you can track every stage through to payout.
Request sent · C$400.00Buyer is reviewing the details
Seller workflow
From chat to request
Share a Paxtra payment request in the conversation where you already agreed the deal.
- 01
Create a transaction. Describe exactly what you're selling, the price and the agreed terms.
- 02
Send it in the chat. Share the payment request where you and your buyer already talk.
- 03
Track every stage. See where each deal stands, from review to payout.
- 04
Keep clear records. Everything agreed and delivered sits in one place.
Illustration: a direct-message conversation where a buyer and the sample seller Riley agree on a vintage denim jacket for C$400.00, followed by a Paxtra payment request showing the item, amount, stages and a review button.
Seven stages
Track the seven stages
See where each deal stands, from review to payout.
Stage 01 of 07 · Buyer and seller
Agree
You settle the deal in your chat.
Nothing changes about how you start. Keep talking in your DMs or messages.
Stage 02 of 07 · Seller sends · buyer reviews
Review
The seller sets up the request; the buyer checks it.
The buyer receives a Paxtra payment request showing the seller, the item or service, the price and the agreed terms. Where supported, you don't need an account to pay.
Stage 03 of 07 · Buyer
Pay
The buyer pays; processed through Stripe.
The buyer completes payment for the agreed amount. Payments are processed through Stripe. No Paxtra fee for buyers.
Stage 04 of 07 · Seller
Fulfil
The seller delivers the product or completes the agreed service.
The seller delivers the goods or completes the service, and keeps their evidence. Both sides can follow the stage.
Stage 05 of 07 · Buyer
Confirm
The buyer confirms the product was received or the service was completed.
Confirm only when you've received and accepted what you agreed.
Stage 06 of 07 · Release process
Release
Confirmation or another permitted outcome starts the release process.
Confirmation is the normal route. If a buyer raises an issue, or doesn't respond after the seller has delivered the product or completed the service, the transaction goes through a resolution process before release, a refund or another permitted outcome.
Stage 07 of 07 · Seller
Payout
The seller is paid out.
The seller receives funds through the available payout option. Paxtra's platform fee comes from seller proceeds.
Stage 1 of 7
RRileySample seller · Instagram DM
Still available? The vintage denim jacket, size M.
Yes. C$400.00, pickup Saturday.
Deal. Can you send it through Paxtra?
Setting up the request now.
Paxtra payment requestReview
Vintage denim jacket, M
From Riley · sample seller
- ConditionPre-loved, as pictured
- HandoverPickup Saturday
- Paxtra fee for buyerNone
TotalC$400.00
Pay C$400.00Step 3 of 7
Emailbuyer@example.com
Card•••• •••• •••• 0000
Paxtra fee for buyersC$0.00
TotalC$400.00
Payments are processed through Stripe. Sample screen: no card details are collected here.
FulfilmentIn progress
- Payment completedProcessed through Stripe
- Pickup arrangedSaturday, 11:00 · as agreed in chat
- Seller hands over the jacketPhotos added to the record
- Buyer confirmsNext stage
Confirm receiptAwaiting buyer
Did you receive what you agreed?
Vintage denim jacket, M · C$400.00
Only confirm once you've received and accepted the jacket. If something isn't right, raise it before confirming.
ReleaseStarted
- Buyer confirmed receiptSaturday, 11:42
- Release process startedTriggered by buyer confirmation
- Seller payoutNext stage
If an issue is raised instead, a resolution process decides between release, a refund or another permitted outcome.
RRiley's payoutsPayout
Vintage denim jacket, M
Transaction amountC$400.00
Paxtra platform feeFrom seller proceeds
Payout optionStandard payout
Bank account•••• 0000
Illustration only. Fees, payout options and timing depend on the seller's plan and market.
Sample demonstration. The screens show a fictional C$400 jacket. The same stages apply to a service, for example a C$250 photography booking. Open the full demo.
Items or services: keep good records
Selling services
Set out the scope, deliverables, deadlines and completion expectations. Keep evidence of the work done, your messages, and anything showing the buyer accepted the work.
Good records help establish the facts if a disagreement happens. They don't guarantee an outcome.
Our fee comes out of your proceeds
Buyers pay no Paxtra fee. For the proposed pilot, the seller fee is 5.5% of the transaction amount, with a C$3.00 minimum, deducted from proceeds. The full schedule is the Fee Schedule.
Verifying so you can get paid
Before you receive payouts you may need to verify your identity or business. Where possible, Stripe collects sensitive verification details directly, and Paxtra avoids storing identity documents.
Release and payout
When the buyer confirms, the release process starts. After release, you receive your payout through the available option. Standard payout can take several business days, depending on banks and payment providers. Instant Payout is planned and is not available yet.
What if the buyer doesn't confirm? Confirmation is the normal route to release, not the only one. If a buyer doesn't respond after you've delivered, or raises an issue, a resolution process applies.
Helping your buyers trust the process
When a buyer gets a Pay with Paxtra request, they can review the details and read how Paxtra works on our Pay with Paxtra page. Point them to it if they're new.
Share the Pay with Paxtra page
Pay with Paxtra does not mean Paxtra endorses or guarantees any seller.
Seller FAQs
How much do sellers pay?
For the pilot, the seller fee is 5.5% of the transaction amount, with a C$3.00 minimum, deducted from proceeds. Buyers pay no Paxtra platform fee. Pilot transactions are C$10 to C$500.
Who processes payments?
Payments are processed through Stripe.
When does the seller get paid?
After the buyer confirms and the release process runs, the seller is paid out through the available option.
What is standard payout?
Funds arrive in the seller's bank account, which may take several business days depending on banks and payment providers.
What is Instant Payout?
A faster payout that is planned and not available yet. The published rate is 1.5% of the eligible payout, minimum C$1.00, in addition to the transaction fee.
Are there currency-conversion charges?
They may apply for cross-border payments.
Why do sellers need verification?
To receive payouts, sellers may need to verify their identity or business.
What happens if verification is incomplete?
Payouts may be delayed until verification is complete. The exact rule will be published once it is confirmed.